Privacy Policy

1. Information we may collect

Depending on how you interact with TFL, we may collect information such as your name, contact details, age or date of birth, education and programme application details. Some application forms may ask for identification, family, disability, health, or other information relevant to a particular programme or support request.

We may also receive information you choose to provide when contacting us, subscribing to updates, participating in TFL activities, or submitting feedback.

2. How we use information

TFL may use personal information to review programme applications, contact applicants, provide services or support, respond to enquiries, administer activities, improve our programmes, and meet applicable legal or organisational requirements.

We aim to collect information that is relevant to the purpose for which it is requested. Where a form requests sensitive information, the form should explain why that information is needed.

3. Children and young people

Some TFL programmes serve children and young people. Where an application concerns a person under 18, TFL will handle their information with care and seek parent or guardian involvement or consent where appropriate and required for the application or activity.

Please do not submit another person’s personal information unless you are authorised to provide it for the relevant purpose.

4. When information may be shared

TFL may share information with staff or authorised persons who need it for the purposes described in this policy. Information may also be shared with service providers supporting TFL’s website or programmes, where necessary and subject to appropriate safeguards, or when disclosure is required by law.

TFL should explain any additional sharing that applies to a specific programme or application form before the information is submitted.

5. Storage and retention

TFL takes steps intended to protect personal information from unauthorised access, loss, misuse, or disclosure. Information should only be kept for as long as needed for the purpose for which it was collected, or as required by applicable legal and organisational requirements.

If you need details about how a particular application or record is stored or retained, please contact TFL using the link below.

6. Website cookies and external services

Our website may use cookies or similar technologies needed for website functions. If analytics, embedded media, maps, or other external services are enabled, those services may collect information according to their own privacy policies.

7. Your questions and requests

You may contact TFL with questions about this policy or a request relating to personal information you have provided. TFL will review and respond to requests in line with applicable requirements and the circumstances of the request.

8. Updates to this policy

TFL may update this policy when its practices or applicable requirements change. The latest version will be published on this page with an updated revision date.